Frequently asked questions to help you buy a voucher, a gift box or an item - Hôtel & Spa Les Sept Fontaines ****
Are gift boxes sent immediately after purchase?
Your gift box is sent immediately after purchase in digital format. You can also receive a gift pouch version at your home to give to your loved ones. Take advantage of our gift boxes to discover Hôtel & Spa Les Sept Fontaines ****.
Is it possible to come to your establishment to purchase a gift box?
You can purchase our gift boxes directly on our e-commerce website. The gift boxes are available for online purchase or to pick up directly at Hôtel & Spa Les Sept Fontaines ****.
Can the gift check be sent directly to the beneficiary without showing the amount?
It is indeed possible to send the gift box directly to the recipient without them seeing the amount. To do this, select the 'Hide the amount' option when placing your order. This way, you can offer a complete surprise to your loved ones at our establishment, Hôtel & Spa Les Sept Fontaines ****.
How do I choose the delivery method for the box (email, mail, in-store pickup)?
You can choose to send your gift box by email, by mail, or opt for in-store pickup when finalizing your order. The gift box is available in digital format immediately after your purchase, or you can receive a gift pouch version at your home. Enjoy our gift boxes to offer a unique experience to your loved ones at our establishment Hôtel & Spa Les Sept Fontaines ****.
Can I buy multiple gift boxes online for different people?
You can absolutely purchase multiple gift boxes online for different people. Each box will be personalized according to your wishes and sent to the address of your choice, for a unique surprise at Hôtel & Spa Les Sept Fontaines *****.
How do I create a group fund and invite people?
To create a group gift and invite friends and family to contribute to a gift box for Hôtel & Spa Les Sept Fontaines ****, select the dedicated option during your online purchase. You can then share the group gift via email or a personalized link, allowing everyone to add their contribution. Participants can thus together offer an exceptional moment in Burgundy.
How can I choose the amount for a gift card?
The gift boxes from Hôtel & Spa Les Sept Fontaines **** are available in predefined amounts according to the services offered. You can choose the one that fits your budget from the available options, such as the exclusive stay or the 'Lunch & Spa' package. These boxes are designed to offer a unique experience in Burgundy.
How can I log in to my account?
To access your account on our website, use the email address and password you created when you signed up. If you have forgotten your password, use the 'Forgot Password' option to reset it. This will allow you to manage your gift boxes and bookings for Hôtel & Spa Les Sept Fontaines ****.
How can I empty my cart?
To empty your cart, go to the top right of the page and click on the cart icon, then on the 'Empty Cart' button. You can then start over selecting gift boxes for your loved ones at Hôtel & Spa Les Sept Fontaines ****
Can I purchase multiple gift vouchers at the same time?
You can certainly purchase multiple gift boxes at the same time. They will all be included in your order and you can give them to your loved ones for moments of relaxation and indulgence at Hôtel & Spa Les Sept Fontaines ****.
How do I remove a gift box from my cart?
To remove a gift box from your cart, simply click on the delete icon next to the desired item. You can also empty your entire cart using the dedicated option, at Hôtel & Spa Les Sept Fontaines ****.
How do I purchase or give a gift box?
To offer a gift box from Hôtel & Spa Les Sept Fontaines ****, select your box from our range, add it to your cart, and personalize it with a message. You will immediately receive a digital box and can opt for a gift pouch version delivered to your home.
Can we give a gift certificate and let the recipient choose the experience?
Absolutely, our gift boxes allow the recipient to choose the experience that suits them among our various offers, whether it's a stay, a dinner, or a relaxing moment at the spa. You can customize your box according to your wishes and let the recipient choose freely, at our establishment Hôtel & Spa Les Sept Fontaines *****.
Can I modify or cancel my order?
Modifications or cancellations of your gift box order are possible according to the conditions specified at the time of purchase at our establishment Hôtel & Spa Les Sept Fontaines *****.
Is the gift box customer service reachable by email?
You can email us at the address indicated on our website for any questions regarding your gift box. We commit to responding within 48 business hours, at our establishment Hôtel & Spa Les Sept Fontaines ****.
Is the gift box customer service reachable by phone?
The customer service of Hôtel & Spa Les Sept Fontaines **** is reachable by phone from Monday to Friday, 9 AM to 6 PM. You can also email us or use our online form for any questions regarding your gift box.
Can I check the status of my gift box online?
You can check the status of your gift box online via your personal space on our website. Log in with the credentials provided at the time of purchase to access this information at our establishment, Hôtel & Spa Les Sept Fontaines ****.
Is there an online chat available for questions about gift boxes?
An online chat is available on our website to answer your questions about our gift boxes. Opening hours are indicated on the contact page of our establishment, Hôtel & Spa Les Sept Fontaines ****.
Is there a dedicated customer service for gift boxes?
You have a dedicated customer service team for any questions related to your gift box, with responses by phone, email, or online form. We are delighted to welcome you to our establishment, Hôtel & Spa Les Sept Fontaines ****.
Is there a dedicated FAQ for gift boxes?
This FAQ will guide you on how to use your gift box at Hôtel & Spa Les Sept Fontaines ****. You will find practical information about booking, validity, and included services, such as access to our spa or a dinner at Le Cloître restaurant.
Is spa access included in my gift box?
Access to the spa is included in some of our gift boxes, such as the "Lunch & Spa" package or the 80-minute treatment with access to the relaxation area. Check the services included in your gift box to find out more, at Hôtel & Spa Les Sept Fontaines ****.
Does the recipient of a gift box have access to the same services as other customers?
The recipient of a gift box enjoys the same services as other guests at our establishment, Hôtel & Spa Les Sept Fontaines ****. They can relax at the spa, savor refined cuisine at the restaurant Le Cloître, and discover the region of Tournus.
Is the detail of the services included in my gift box specified?
The details of the services included in your gift box are specified in the information booklet that comes with it. You will find all the necessary information to fully enjoy your experience at our establishment, Hôtel & Spa Les Sept Fontaines ****.
Is parking included in my gift box?
Parking is not included in the Hôtel & Spa Les Sept Fontaines **** gift boxes. For your convenience, parking is available near our establishment.
Is breakfast included in my gift box?
Breakfast is not included in the gift boxes of our establishment, Hôtel & Spa Les Sept Fontaines ****. The services included in each box are specified at the time of purchase.
Is special attention given to the recipient of a gift box?
At Hôtel & Spa Les Sept Fontaines ****, we pay special attention to the beneficiaries of our gift boxes by offering them a personalized and memorable experience. Whether it's for a stay, a gourmet dinner, or a spa day, every moment is designed to pamper you in our Hôtel & Spa Les Sept Fontaines **** establishment.
Is a welcome drink included in my gift box?
The welcome drink is not systematically included in the Hôtel & Spa Les Sept Fontaines **** gift boxes. To enjoy it, choose a box that includes a stay or a dinner, and check the conditions at the time of booking.
Should we bring towels to the Spa?
Towels are provided by our establishment, Hôtel & Spa Les Sept Fontaines ****. This way, you can fully enjoy your spa session without having to worry about it.
Can I purchase multiple gift boxes for my company's employees and customize them?
You can certainly purchase multiple gift boxes for your employees and customize them according to your wishes. Our gift boxes are available for stays, meals at the restaurant, or relaxation moments at the spa, and you can customize them based on each person's preferences. Take advantage of this opportunity to offer unique experiences to your colleagues at our establishment, Hôtel & Spa Les Sept Fontaines ****.
Is it possible to purchase multiple gift boxes for my clients and send them directly in digital or paper format?
You can purchase multiple gift boxes and send them directly to your clients, either in digital or paper format. The boxes can be customized to your liking and you benefit from the best rate by purchasing directly from our official Hôtel & Spa Les Sept Fontaines **** store.
Do you offer preferential rates for bulk purchases?
Degressive rates are available for large quantity purchases, with a customized quote according to the ordered volume. Take advantage of this offer for your loved ones at Hôtel & Spa Les Sept Fontaines ****.
Do you offer an advantageous and personalized solution for works councils (CSE)?
We offer custom solutions for corporate committees, with preferential rates and customization options for gift boxes tailored to your needs, at our establishment Hôtel & Spa Les Sept Fontaines ****.
How do I correct an incorrect email address for a gift box?
To correct an incorrect email address on your gift box, you can provide us with your order number as well as the new details. We will update the email address associated with your gift box as soon as possible. The conditions of the establishment may apply at Hôtel & Spa Les Sept Fontaines ****.
How can I leave a review for my gift box?
You can share your feedback on your experience by logging into your customer account. Your reviews will help us improve our services at Hôtel & Spa Les Sept Fontaines ****.
How can I contact the store?
You can reach us by phone or through our online form available on our website. Our teams are at your disposal to answer your questions about our gift boxes, our stays, our spa services, or our gastronomic menus at Hôtel & Spa Les Sept Fontaines ****.
Is there a dress code for the gift box?
For the gift box, smart casual attire is recommended for the restaurant and spa at our establishment, Hôtel & Spa Les Sept Fontaines ****. You will be able to fully enjoy your experience in an elegant and refined setting.
From what age can I get a treatment?
The minimum age to receive a treatment varies depending on the services offered at our establishment, Hôtel & Spa Les Sept Fontaines ****. Specific conditions are detailed at the time of purchase of each gift box.
Is it absolutely necessary to make a reservation?
Reservation is essential to enjoy your gift box. The reservation dates can be chosen directly at the Hôtel & Spa Les Sept Fontaines **** establishment.
How can one access the hotel from the airport?
To reach Hôtel & Spa Les Sept Fontaines **** from the airport, you can choose to take a taxi or rent a car. The establishment is located in Tournus, Burgundy, and is easily accessible via major roads. Hôtel & Spa Les Sept Fontaines ****.
Is the establishment accessible to people with reduced mobility?
Hôtel & Spa Les Sept Fontaines **** is accessible to people with reduced mobility, thanks to its adapted facilities and environment designed for everyone's comfort.
Are pets allowed in the establishment?
Pets are allowed in our establishment Hôtel & Spa Les Sept Fontaines ****, subject to specific conditions to be verified at the time of booking.
Where can I find the menus?
The menus are available on the detailed sheet of each gift box or directly on the establishment's website. There you will find the culinary offerings of our restaurant Le Cloître, as well as the wellness services of our spa, at Hôtel & Spa Les Sept Fontaines *****.
What are the hours of operation?
The opening hours of Hôtel & Spa Les Sept Fontaines **** vary depending on the services. For the Le Cloître restaurant, the spa, or the activities offered, you can check the opening hours directly on our website or in the details of your gift box. Enjoy your experience at Hôtel & Spa Les Sept Fontaines **** to the fullest.
Is there parking available near the establishment?
Hôtel & Spa Les Sept Fontaines **** has a private parking for the comfort and convenience of its guests.
What are the delivery methods for gift boxes/vouchers?
The gift boxes from Hôtel & Spa Les Sept Fontaines **** are available in digital version, sent immediately by email, or in a gift pouch delivered to your home. You can choose the delivery method that suits you best when making your purchase.
Is postal delivery offered?
We offer postal delivery of our gift boxes. You can choose between immediate digital delivery or a gift pouch version sent to your home, with Hôtel & Spa Les Sept Fontaines ****.
In addition to gift boxes, is it possible to order or have items delivered?
We only offer gift boxes for stays, meals, or treatments at our establishment, Hôtel & Spa Les Sept Fontaines ****.
Is the gift box available in physical format?
Yes, our gift boxes are available in physical format. You can also opt for a digital version sent immediately, or choose a gift pouch delivered to your home for a more personal touch. Enjoy our gift boxes to discover Burgundy with Hôtel & Spa Les Sept Fontaines *****.
Is the box presented in a neat packaging?
Our gift boxes are presented in an elegant and carefully crafted pouch, ready to give. You can choose between immediate digital delivery or a physical version delivered to your home, for a refined shopping and receiving experience at Hôtel & Spa Les Sept Fontaines ****.
Is the gift box available in a digital format (e-gift box)?
Yes, our gift boxes are available in a digital version. You can choose immediate delivery by email, which allows for instant redemption. Take advantage of this convenient option to offer a moment of relaxation and indulgence to your loved ones at Hôtel & Spa Les Sept Fontaines ****.
Can the gift box be sent directly to the recipient?
You can send the gift box directly to the recipient when placing your order. The gift box is sent in digital format immediately, and a gift pouch version can be delivered to your home. Take advantage of this option to delight your loved ones with the services of our establishment, Hôtel & Spa Les Sept Fontaines ****.
Do you deliver gift boxes internationally?
We offer international delivery of our gift boxes, with varying shipping costs and delivery times depending on the destination. You can offer a stay, a dinner, or a spa experience at our establishment, Hôtel & Spa Les Sept Fontaines ****.
What are the delivery times for gift boxes by mail?
The gift boxes from Hôtel & Spa Les Sept Fontaines **** are sent within 24 hours by email in digital format. The gift pouch version is shipped to your home within 48 hours.
Is it possible to schedule a delivery date?
You can schedule the sending date of your gift box during your order. Delivery times depend on the conditions of the chosen establishment. Take advantage of this option to offer a moment of relaxation and indulgence to your loved ones at Hôtel & Spa Les Sept Fontaines *****.
Is express delivery available?
The delivery of your gift box is immediate in digital format, with an option to send a gift pouch version to your home. You can offer a moment of relaxation and indulgence with our gift boxes, available for different experiences at Hôtel & Spa Les Sept Fontaines ****.
How can I track my order?
You can track your order by logging into your account on our website. The gift boxes from Hôtel & Spa Les Sept Fontaines **** are sent immediately in digital format, and a gift pouch version can be shipped to your home.
Can I receive my gift box by email or mail?
You can receive your gift box by email or by mail, depending on your preference. The digital version is sent immediately, and a gift pouch version can be sent to your home. Enjoy the unique experience at our establishment, Hôtel & Spa Les Sept Fontaines ****.
What is the delivery time for my gift voucher if I choose postal delivery?
The delivery time for your gift voucher by post is 2 to 3 business days. You will receive a digital version immediately after your purchase, and the gift packaging will be sent to your home within this timeframe. Take advantage of this offer to delight your loved ones with the gift boxes from Hôtel & Spa Les Sept Fontaines ****.
If I cancel my reservation, is my gift box still valid?
In case of cancellation of your reservation, your gift box remains valid. You can use it for a new reservation according to the conditions of our establishment Hôtel & Spa Les Sept Fontaines ****.
Can my gift box be extended if not used?
The extension of your gift box depends on the validity conditions indicated at the time of purchase. You can enjoy your stay, dinner, or treatment at our establishment, Hôtel & Spa Les Sept Fontaines ****.
Can my gift box be exchanged for another service?
The exchange of your gift box for another service is possible depending on the availability and conditions of the Hôtel & Spa Les Sept Fontaines ****. You can enjoy our spa, savor our refined cuisine at the restaurant Le Cloître, or participate in a tasting of Burgundy wines.
Can I cancel my reservation made with a gift box?
The cancellation of a reservation made with a gift box depends on the conditions specified at the time of purchase. You can enjoy our spa, our restaurant Le Cloître, or our exclusive stays with Hôtel & Spa Les Sept Fontaines ****.
Can I modify my reservation made with a gift box?
Modifying your reservation made with a gift box is possible according to the conditions specified at the time of purchase. You will be able to book your dates at the Hôtel & Spa Les Sept Fontaines **** establishment.
Is there a cancellation period for gift box reservations?
The cancellation deadline for reservations made with a gift box depends on the conditions specified during your reservation at Hôtel & Spa Les Sept Fontaines ****. You will be able to view them during your reservation.
Is it possible to reschedule without fees with a gift box?
Rescheduling is possible without any fees according to the conditions of your gift box. To find out the applicable terms, refer to the conditions specified at the time of purchase of your gift box at Hôtel & Spa Les Sept Fontaines ****.
Can I convert my gift box into a gift card?
It is not possible to convert your gift box into a gift voucher. You can use it to book an experience at our establishment, Hôtel & Spa Les Sept Fontaines ****.
Are there special offers for events (weddings, Valentine's Day, Christmas...)?
For special events like Valentine's Day, Christmas, or weddings, Hôtel & Spa Les Sept Fontaines **** offers suitable gift boxes. Explore our online selection to discover the available offers and give your loved ones a unique experience.
Do you offer dedicated gift sets for groups, birthdays, or special occasions (bachelorette parties, stag parties)?
We offer gift boxes suitable for various occasions, such as birthdays, weddings, or gatherings with friends. You will find exclusive stays, spa packages, and gastronomic experiences to make these moments unforgettable. Explore our selection to find the ideal offer at Hôtel & Spa Les Sept Fontaines ****.
Are the gift boxes offered official and guaranteed without intermediaries or commission?
The gift boxes offered by Hôtel & Spa Les Sept Fontaines **** are official and guaranteed without intermediaries. You benefit from the best rate by purchasing directly from our establishment, with secure payment and immediate digital delivery.
Are the services included in the gift boxes identical to those consumed on site?
The services included in our gift boxes correspond to those offered by the Hôtel & Spa Les Sept Fontaines ****. You will thus be able to fully enjoy the stays, meals, and treatments we offer, under the same conditions as if you had booked directly.
Could I exchange a service for another at the time of booking (e.g., a massage instead of a facial treatment)?
Exchanges of services, such as a massage instead of a facial treatment, are possible depending on availability at the time of booking. The gift boxes from Hôtel & Spa Les Sept Fontaines **** include a variety of services to suit your preferences.
Is it possible to pay for a gift box by bank transfer?
Payment by bank transfer is possible for the purchase of a gift box at Hôtel & Spa Les Sept Fontaines ****. The payment terms are specified during the order on our official website.
Is online payment secure?
Online payment on our website is fully secured to ensure the protection of your banking data. You thus benefit from the best rate directly from our establishment, Hôtel & Spa Les Sept Fontaines ****.
Is payment via group or shared payment possible?
Payment via group or shared funds is not available at the moment. You can pay for your gift box by credit card, bank transfer, or PayPal during your order at our establishment, Hôtel & Spa Les Sept Fontaines ****.
Are your gift boxes exclusive creations, specifically designed by your establishment?
Our gift boxes are specially designed to offer a unique and exclusive experience to our guests. Each box allows you to enjoy an overnight stay, a refined meal, or a moment of relaxation at our establishment, Hôtel & Spa Les Sept Fontaines ****.
Is it possible to pay in installments?
Payment in installments is possible according to the order terms at Hôtel & Spa Les Sept Fontaines ****. You can check the available options when purchasing your gift box.
Is the payment deducted immediately upon ordering?
The payment for your gift box is debited immediately upon ordering. You then receive your box in digital format, and the lucky recipient can book their dates at our establishment, Hôtel & Spa Les Sept Fontaines ****.
Can businesses pay via a specific payment method (administrative mandate, transfer...)?
Companies can pay by bank transfer or administrative order for the purchase of gift boxes at Hôtel & Spa Les Sept Fontaines ****.
Are payments processed by a certified provider compliant with security standards (PCI DSS)?
Payments for the Hôtel & Spa Les Sept Fontaines **** gift boxes are secured by a certified provider compliant with PCI DSS standards.
When purchasing a gift box, do I keep the history of my orders?
Yes, you can view the history of your gift box purchases in your customer account. All information regarding your orders is stored there for your convenience, at our establishment Hôtel & Spa Les Sept Fontaines *****.
Do you offer payment via PayPal, Apple Pay, or Google Pay?
You can pay for your gift box by credit card, PayPal, Apple Pay, or Google Pay. The payment is secure, and you will immediately receive your gift box in digital format in your email, with the option to receive a gift box sleeve at your home. Enjoy our gift boxes to discover Hôtel & Spa Les Sept Fontaines ****.
Can I receive an invoice after my purchase?
An invoice will be sent to you by email after your purchase at Hôtel & Spa Les Sept Fontaines ****. You can also find it in your customer account.
Can I pay for my gift box with a credit card (Visa, Mastercard, Amex)?
You can pay for your gift box by Visa, Mastercard, or American Express credit card. The payment is secure, and you will immediately receive your gift box in digital format, with the option of a gift pouch version delivered to your home. Take advantage of this offer at Hôtel & Spa Les Sept Fontaines *****.
Can a promotional code be used?
It is possible to use a promotional code when purchasing your gift box. Check its validity and usage in the general terms and conditions of our establishment, Hôtel & Spa Les Sept Fontaines ****.
What payment methods are accepted for purchasing a gift box?
For the purchase of a gift box, we accept payments by credit card, PayPal, and bank transfer. You get the best rate by purchasing directly from our establishment, Hôtel & Spa Les Sept Fontaines ****.
Do you accept vacation checks?
We accept vacation checks for the purchase of our gift boxes, according to the conditions of the Hôtel & Spa Les Sept Fontaines ****. Payment methods are specified during the order process.
Is it possible to add a personalized message to the gift box?
You can add a personalized message to your gift box during your order. This message will be included with the box for a unique and thoughtful touch, at Hôtel & Spa Les Sept Fontaines ****.
Can we add options to your gift box offers?
The gift boxes from Hôtel & Spa Les Sept Fontaines **** can be customized with options depending on availability. For example, you can add additional services such as massages or wine tastings during the booking, within the limits of the services offered by our establishment.
Do you offer premium packaging for gift boxes sent by mail?
You can choose a premium packaging for your gift boxes sent by mail. When placing your online order, you select the packaging option that best suits your needs to enhance your gift at Hôtel & Spa Les Sept Fontaines ****.
Can a gift box be customized for a special occasion (birthday, wedding...)?
You can personalize your gift box with a message to mark a special occasion like a birthday or a wedding. The gift boxes from Hôtel & Spa Les Sept Fontaines **** offer a unique experience in Burgundy, combining relaxation, gastronomy, and discovery.
How do I request a refund for a gift box purchased online?
To request a refund for a gift box purchased online, have your order number and purchase conditions ready. Refunds are possible according to the conditions specified at the time of purchase, at our establishment Hôtel & Spa Les Sept Fontaines ****
If a paper gift box is lost, can you issue a new one?
In case of loss of your paper gift box, we can send you a duplicate subject to availability. This duplicate will be sent to your home in the form of a gift pouch, like the original. We remind you that the lucky recipient can book their dates at our establishment, Hôtel & Spa Les Sept Fontaines ****.
Can partially used gift boxes be refunded?
Partially used gift boxes cannot be refunded. Our gift boxes are designed to offer a complete relaxation and indulgence experience, and each service is unique. Make the most of your stay or relaxation time at Hôtel & Spa Les Sept Fontaines ****.
Is it possible to exchange a gift box for another of equivalent or higher value?
It is possible to exchange a gift box for another of equal or greater value, subject to the establishment's conditions. To exchange, simply choose the desired gift box and follow the order steps at our establishment, Hôtel & Spa Les Sept Fontaines ****.
Does the right of withdrawal apply to the purchase of a gift box?
The right of withdrawal does not apply to the purchase of a gift box, as it involves services. The gift box is non-exchangeable and non-refundable at Hôtel & Spa Les Sept Fontaines ****.
Can I cancel a gift box that has already been sent by email or mail?
The cancellation of an already sent gift box depends on the purchase conditions. At Hôtel & Spa Les Sept Fontaines ****, you can cancel your gift box according to the terms specified at the time of your order.
What should I do if the received box is damaged or contains an error?
If your gift box is damaged or contains an error, we invite you to send us a photo of the box as soon as possible. We will process your request promptly according to the conditions of the establishment Hôtel & Spa Les Sept Fontaines ****.
Can I get a refund for a gift box if I change my mind after purchase?
The refund conditions for a gift box depend on the chosen offer and are specified at the time of purchase. You can view the details on the description page of each gift box at Hôtel & Spa Les Sept Fontaines ****.
What happens if the recipient couldn't use the gift box before its expiration date?
If the beneficiary was unable to use their gift box before the expiration date, it unfortunately can no longer be used. We recommend checking the validity conditions at the time of purchase to anticipate any eventuality, at our establishment Hôtel & Spa Les Sept Fontaines *****.
Is a voucher issued if the gift box is not used?
In case of non-use of your gift box, a credit may be issued according to the specific conditions of the Hôtel & Spa Les Sept Fontaines ***** establishment. We invite you to check the terms when purchasing your box.
How can I redeem the cashback?
To redeem your gift box, you will receive a digital voucher immediately after your purchase. You can then book your stay, spa, or restaurant dates directly with the Hôtel & Spa Les Sept Fontaines **** establishment.
What is the processing time for a refund after I make a request?
The refund deadlines for a gift box purchased at Hôtel & Spa Les Sept Fontaines **** depend on the specific conditions of each box. These conditions are specified at the time of purchase and guarantee a quick and secure refund.
I purchased a gift box/voucher, but I would like to cancel the purchase. Is this possible?
The gift boxes from Hôtel & Spa Les Sept Fontaines **** are neither exchangeable nor refundable. The terms of use are specified at the time of purchase.
Are there any dates excluded for gift boxes?
Yes, certain dates may be excluded for gift boxes depending on availability. You can check the available dates directly when making your reservation at our establishment, Hôtel & Spa Les Sept Fontaines ****.
Is booking with a gift box subject to availability?
Booking with a gift box is subject to the availability of the establishment. We recommend that you book as soon as possible to enjoy your relaxing and indulgent experience at Hôtel & Spa Les Sept Fontaines ****.
I've lost my password to log into my account, what can I do?
To reset your password and access your account, click on the 'Forgot Password' link on the login page. An email will be sent to you to create a new password for your Hôtel & Spa Les Sept Fontaines ***** gift box.
Do I need the gift box number to make a reservation with a gift box?
To book with your gift box, have its number ready. This number is required to validate your reservation at Hôtel & Spa Les Sept Fontaines ****.
Can I use my gift box on the weekend?
The use of your gift box on the weekend is possible depending on the availability of our establishment. To fully enjoy your experience, you can book your dates with Hôtel & Spa Les Sept Fontaines ****.
Can I use my gift box on holidays?
The use of your gift box on holidays depends on the availability of our establishment Hôtel & Spa Les Sept Fontaines ****. To fully enjoy it, we recommend booking in advance.
Can I freely choose my dates with a gift box?
The reservation dates with a gift box depend on the availability of the establishment. You can choose your dates based on the free time slots, directly with Hôtel & Spa Les Sept Fontaines ****.
Can I book online with my gift voucher?
You can book your dates directly with our establishment, Hôtel & Spa Les Sept Fontaines ****, to enjoy your gift box.
Can I make a reservation by phone with my gift box?
You can make a reservation by phone with your gift box at Hôtel & Spa Les Sept Fontaines ****. To find out the terms, check the conditions of your gift box and the availability at our establishment.
Can I make a reservation by email with my gift box?
Reservation by email with a gift box is possible depending on availability and the conditions of the Hôtel & Spa Les Sept Fontaines ****. Beneficiaries can book their dates directly with the hotel-restaurant.
Is it possible to modify my gift box to a gift box of equal or lesser value?
You can exchange your gift box for a box of equal or lesser value, according to the establishment's conditions. This modification is possible to fully enjoy your relaxation and gastronomy experience at Hôtel & Spa Les Sept Fontaines ****.
Does my gift box cover the entire service?
Your gift box covers the service indicated on your exchange voucher. Any additional charges or options are at your expense. You can enjoy our spa, taste exceptional dishes at the Le Cloître restaurant, or discover the region's wines during your stay at Hôtel & Spa Les Sept Fontaines ****.
Is my gift box personalized?
Your gift box is personalized with the name of the beneficiary indicated at the time of purchase. It is valid for a relaxation and gastronomy experience at our establishment, Hôtel & Spa Les Sept Fontaines ****.
Can my gift box be used all at once?
Your gift box for Hôtel & Spa Les Sept Fontaines **** can be used in one go. You can fully enjoy the chosen experience, whether it's a stay, a dinner, or a spa session, during a single visit to our establishment.
Is my gift box valid in multiple establishments of a group?
Your gift box is valid only for services at our establishment, Hôtel & Spa Les Sept Fontaines ****. It allows you to enjoy stays, meals at the Le Cloître restaurant, or moments of relaxation at the spa, depending on the chosen box.
Is my gift box valid in only one establishment?
Your gift box is valid only for services at Hôtel & Spa Les Sept Fontaines ****. To discover the different options offered, you can visit our website or the general terms and conditions of sale.
Is an upgrade possible with an additional fee using my gift box?
Upgrading your room is possible depending on availability and subject to an additional charge. The exact conditions are indicated at the time of booking at our establishment Hôtel & Spa Les Sept Fontaines ****.
Can someone else use my gift box?
The gift box is personal and can only be used by the designated beneficiary. Enjoy your relaxing and indulgent experience at our establishment, Hôtel & Spa Les Sept Fontaines ****.
Can an additional payment be requested on-site when using the gift box?
An additional payment may be required when using your gift box depending on the services chosen. The terms are specified in the conditions of your Hôtel & Spa Les Sept Fontaines **** gift box.
Is an ID required upon arrival when using a gift box?
Upon your arrival at Hôtel & Spa Les Sept Fontaines ****, you may be asked to present an ID to validate your reservation made with a gift box.
Do you accept pets?
Hôtel & Spa Les Sept Fontaines **** accepts pets according to the establishment's conditions.
How do I proceed with reserving my gift voucher?
To reserve your gift voucher, log in to your account on our website and follow the instructions. You can choose the dates that suit you best to enjoy your stay, dinner, or wellness moment at our establishment, Hôtel & Spa Les Sept Fontaines ****.
Do I need to create a customer account to purchase a gift box?
It is not necessary to create a customer account to purchase a gift box. You can place an order as a guest and enjoy your stay or experience at our establishment, Hôtel & Spa Les Sept Fontaines ****.
Is my gift card divisible? Can I use it multiple times?
Your gift voucher can be used in several occasions, depending on the availability at Hôtel & Spa Les Sept Fontaines ****.
What are the check-in and check-out times?
The check-in and check-out times at Hôtel & Spa Les Sept Fontaines **** are typically set at 15:00 for check-in and 12:00 for check-out. These times may vary depending on the type of gift box chosen, we invite you to check them before your stay.
What services are included in a gift certificate?
The services included in your gift voucher depend on the chosen gift box. For example, you can enjoy a dinner at Le Cloître restaurant, a night in our 4-star hotel, or a spa session with access to our relaxation area. Our gift boxes include a variety of experiences to offer you an unforgettable stay at Hôtel & Spa Les Sept Fontaines ****.
What is the difference between a gift box and a free amount voucher?
A gift box from our establishment, Hôtel & Spa Les Sept Fontaines ****, offers a choice among predefined experiences such as overnight stays, meals, or spa treatments, while a voucher with a free amount allows you to pay for a service up to the chosen amount.
Are the terms of use clearly stated?
The terms of use for our gift boxes are clearly stated on our website. You can consult them before your purchase to know the reservation and validity conditions at our establishment, Hôtel & Spa Les Sept Fontaines ****.
How do I use a gift box during booking?
To use your gift box, book directly with Hôtel & Spa Les Sept Fontaines **** by mentioning your unique code. This way, you can fully enjoy your experience, whether it's a stay, a dinner, or a relaxing moment at the spa.
Can the gift box be transferred to a third party?
The gift box can be given to a third party. You can indicate this during the order or specify it to the Hôtel & Spa Les Sept Fontaines **** establishment.
Can the validity of a gift box be extended or renewed?
The extension or renewal of a gift box's validity depends on the establishment's conditions. At Hôtel & Spa Les Sept Fontaines ****, we invite you to check the specific terms at the time of your gift box purchase.
What should I do if I lose or do not receive the gift box?
In case of loss or non-receipt of your gift box, a duplicate or a digital box will be sent to you according to the purchase conditions, at our establishment Hôtel & Spa Les Sept Fontaines ****.
What is the validity period of a gift box?
The gift boxes from Hôtel & Spa Les Sept Fontaines **** are valid for 1 year from the date of purchase, thus offering flexibility to plan a stay or a wellness experience in Burgundy.
Are children allowed?
Children are welcome at Hôtel & Spa Les Sept Fontaines ****. However, certain services such as spa treatments may be reserved for adults. We invite you to check the specific conditions of each gift box chosen.
What happens if the recipient does not use the entire value of the gift card or exceeds it?
If the recipient of your gift box does not spend the entire value, the remaining balance cannot be used. In case of exceeding the value, an additional payment will be required, according to the conditions of our establishment Hôtel & Spa Les Sept Fontaines ****.
Is the spa access private?
Access to the Sept Fontaines spa is included in some of our packages, such as the "Lunch & Spa" formula or the "80-minute treatment and 1 hour of spa access" package. You can enjoy our relaxation area with a pool, hammam, jacuzzi, and sensory shower, as well as the treatments offered, at our Hôtel & Spa Les Sept Fontaines ***** establishment.
What types of gift boxes do you offer?
We offer gift boxes for exclusive stays, gastronomic experiences, relaxing moments at the spa, and wine tastings from Burgundy. You can give romantic nights, refined dinners, wellness treatments, or a combination of these services. Take advantage of our gift boxes to discover Burgundy at our establishment, Hôtel & Spa Les Sept Fontaines ****.